Returns & Exchanges
Solstiss Lace is dedicated to providing the finest French lace for your couture creations. If you are not completely satisfied with your purchase, we accept returns on uncut and original-condition lace within 14 days of delivery.
Initiate Your Request
Contact our concierge team via the portal with your order number and the reason for your return to receive a Return Merchandise Authorization (RMA).
Prepare the Package
Carefully place the lace in its original protective packaging, ensuring that the delicate fabric is not folded or compressed in a way that creates permanent creases.
Ship the Item
Affix the provided prepaid shipping label to your package and drop it off at any authorized courier location, ensuring you retain a copy of the tracking receipt.
Inspection and Refund
Once our quality control team verifies that the lace has not been cut or altered, we will process your refund to the original payment method within 5-7 business days.
30-Day Window
Return within 30 days of delivery
Free Returns
Prepaid shipping label provided
Fast Refunds
5-7 business days processing